Use of our repair service will void any remaining manufacturer’s warranty.
Any data or information that you may have stored on the Device shall remain your sole responsibility. We will not proactively factory reset your device unless you specifically instruct us to.
Following repair, anywater proofing or resistance cannot be guaranteed.
We do not take responsibility for any progression in damage for Devices that have been damaged by liquid.
We shall offer 1-month warranty for liquid damage repairs.
We do not take responsibility for any progression in damage where your Device has been repaired elsewhere prior to your repair at Gadget Wiz.
Should we find any additional damage upon opening your device we will contact you to discuss this before completing any repairs.
At all times we will do our utmost to deliver on the quoted turnaround time, but in some instances, for reasons out of our control, this cannot always be guaranteed.
ID and payment card required to be shown at collection if order value is above £150 and/or if collection address does not match payment address. GadgetWiz hold right to capture ID details to prevent fraud.
Please refer to our full Terms & Conditions for more details.
Full Terms & Conditions
1.1 The terms set out in these Conditions of Repair (“Agreement”) shall apply to the service (“Service”) we provide to repair your smartphone, tablet, computer and/or any accessories(“Device”) on the service check-in form.
1.2 Reference to “us”, “we” and “our” refer to Gadget Wiz and references to “you” and “your” are references to you (“Customer), the person addressed on this form.
2.1 This Agreement shall commence from the date you sign the service check-in form and shall continue until we have repaired or otherwise returned your Device, whichever is sooner, and received any payment due from you.
2.2 We shall make reasonable efforts to repair your Device subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Service using our utmost care and skill.
2.3 We shall use high quality compatible parts for the repairs of all Devices.
2.4 We shall require the passcode of your Device in order to test the Device before and after the Service. Should you prefer to keep this information private, we can still proceed with an appointment, but will not be able to perform a full functional check on the Device until you return to the store, which can delay the provision of the Service, if any adjustments need to be made.
2.5 Any time estimate for completion of the service, which may be given to you, is an estimate only and does not form any obligation under the terms of this Agreement. We will aim to return your Device as soon as reasonably possible, however, any Board Level (Level 3) repairs (i.e. repairs to the logic board of the Device) may take at least 10 working days to be completed.
2.6 We shall notify you when the Device has been repaired and is available for collection from store. If the device has not been collected it will be transferred to our central warehouse for storage. Any delivery from central warehouse will be chargeable. If necessary, we shall send a reminder and the device will be recycled if not collected by day 56.
2.7 If we are unable to complete the Service for any reason, or the Service will incur further costs payable by you beyond that initially estimated by us, we will notify you immediately via telephone and/or email. If no fault is found on your Device or you do not accept our revised estimate, we will return your Device to you unrepaired and we reserve the right to charge you an inspection fee in accordance with our standard charges.
2.8 The cost of repair will be calculated where possible in accordance with our standard charges as published from time to time.
2.9 We shall be entitled to keep your Device until all charges payable have been paid. We may also charge an additional fee for storage of your Device.
2.10 Use of our service may void your manufacturer’s warranty. If you would like to avoid this, then please take your Device directly to the manufacturer. Please note, your manufacturer’s warranty will not cover any accidental damage.
2.11 Gadget Wiz may install warranty seals following the repair. Any tampering of the seals will void the Gadget Wiz warranty.
2.12 Our products and repairs are covered by the warranty terms outlined in the table below:
2.13 The Warranty is linked to a specific device as identified by its unique IMEI or serial number and to a specific Customer as identified by the records on our system. It will cover the Customer for any reoccurrence of the original fault and for the part replaced / repaired only, however if additional faults arise, they will not be covered under the terms of this Warranty. Furthermore, the Warranty will not cover accidental damage, nor will the cover extend should the device change ownership.
2.14 We do not accept responsibility for any progression in damage where your Device has been repaired elsewhere prior to your repair at Gadget Wiz or any issues found in your Device (ie. ‘Touch Disease’, ripped flex) which were not evident upon initial inspection. Should any issues become evident, once the Device is opened, we will contact you via telephone/email.
2.15 We do not accept responsibility for any progression in damage for Devices that have been damaged by liquid. Opening the Device could set off further damage which in some cases may be very serious and irreparable.
2.16 We ask our Customers to monitor their Device post liquid damage repair, as unknown issues can arise soon after treatment for liquid damage, which are beyond our control.
2.17 Should your Device display any further issues relating to the liquid damage during the Warranty period, we will re- assess and re-quote for the work needed. We will also offer a full refund of all monies paid by you with respect to repairs carried out to your Device, excluding the £20 up-front cost, should you wish to take this option.
2.18 Following repair, any water proofing or resistance cannot be guaranteed
Screen and component replacement
Smartphone Logic Board Repair (Level 3)
Accessories (including Refurbished Devices)
1 month Warranty
1 month Warranty
1 month Warranty
1 month Warranty
1 month Warranty
1 month Warranty
1 month Warranty
2.19 Upon collection of the device, we ask our Customers to inspect the device before accepting it as repaired. Should any questions arise regarding the condition of your Device upon collection, please raise this with a member of the store team.
2.20 Any warranty claims raised within the eligible time will cover full replacement of any parts used and all relevant repair work by our qualified engineers. Please note warranty does not cover courier charges. Warranty claim cannot be replaced by monetary value refunds.
3.1 Our entire liability in respect of any single cause of action arising out of or in connection with this Agreement (whether for breach of contract, tort, including negligence, statute or otherwise at all) shall be limited, to the extent that the cause of action related to our supply of the Services, at our exclusive option to:
(a) supplying the Services again
(b) payment of the cost of having the Services supplied again; or
(c) repaying you any amount that you have paid in respect of the services in exchange for returning your device to the to a similar condition as it was received
3.2 If your Device is damaged beyond economical repair as a direct result of a service or repair undertaken by Gadget Wiz, you are entitled to a fully functional refurbished device of equal value to your Device, based on its model and condition as received and with the original repair issue resolved. In order to receive a replacement device, full payment must have been received for the repair service and the relevant damaged device must be surrendered to Gadget Wiz.
3.3 Any data or information that you may have stored on the Device shall remain your sole responsibility and we accept no liability for loss or corruption of such data however caused and we therefore highly recommend that you back up your Device onto an external drive prior to commissioning our Service. It is your responsibility to keep a record of any such data.
3.4 In the unlikely event that you Device is lost or stolen whilst in the possession of Gadget Wiz, we will notify you at the earliest opportunity and make arrangements to replace the device on a like-for-like basis within a reasonable period of time. Where, for reasons beyond our control, it is not possible to replace the Device with the same model or variant, we will offer an alternative or similar specification and condition.
3.5 Nothing in this clause 3 shall apply to limit or exclude our liability for:
(a) death or personal injury resulting from our negligence;
(b) breach of any terms implied by statute;
(c) any claim arising under the Consumer Protection Act 1987; or
(d) fraudulent misrepresentation.
3.6 In no circumstance shall we be liable to you for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, profits, anticipated saving, goodwill or any other indirect or consequential loss or damage of whatsoever nature howsoever arising.
3.7 We shall not be liable for any claim arising under this Agreement unless you give us written notice of the claim within three months of becoming aware of the circumstances giving rise to the claim or, if earlier, three months from the time you ought reasonably to have become aware of such circumstances.
3.8 If you use our “Level 3 Repairs”, be aware we will be working on the component level of your logic board therefore, we can’t guarantee a fix on the device. Due to the nature of the repair there is always a possibility that the damage may worsen to the stage where the device is BER (beyond
economical repair). In these circumstances, we will refund all payments for this repair.
4.1 We ask for your name and address and the other details so that we can notify you when your Device has been repaired and provide you with an efficient after-sales service. We may also send you text messages and/or emails from time to time to alert you to new services and promotions. By signing the T&C and using these Services you consent to our use of your personal information as described. We will only add you to marketing communications if you Opt In to receive these updates.
5.1 Sometimes things do go wrong and we know we are not perfect. But we do aim to be. That’s why we have a complaints procedure. Sometimes we can put things right. Sometimes we can only explain ourselves and apologize. But we want to learn from our mistakes and help improve our service for you and other customers. If you are unhappy with the service you have received from us, please call us on 020 3026 6517. Please ensure you have your transaction details including device repaired make and model and date of transaction.
5.2 Please follow below procedure to make a formal complaint:
- Email us on firstname.lastname@example.org
- Please include word “Complaint” in the email subject
- Please ensure below details are included in your email
1. Transaction/Invoice number and transaction date
2. Made and model of the repaired device
3. Repair details
4. A brief summary of the reason for the complaint.
5.3 We aim to respond to your formal complaint within 14 working days.
5.4 We will treat your complaint confidentially, quickly and seriously.
6.1 We shall not be liable to you for any delay in our failure of performance of our obligations under this Agreement arising from any reason beyond our reasonable control.
6.2 Our failure to exercise or enforce our rights or the giving of any forbearance, delay or indulgence, will not be construed as a waiver of such rights under this Agreement or otherwise.
6.3 This Agreement sets out the entire agreement and understanding between you and us in connection with its subject matter.
6.4 This Agreement may not be amended, modified, varied or supplemented except in writing signed by or on behalf of you and us.
6.5 If any part of this Agreement is found to be void or unenforceable it will be severed from the rest of the Agreement so that it is effective to the extent that it shall not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms.
6.6 Nothing in this Agreement shall confer on any third party and benefits under the provisions of the Contracts (Rights of Thirds Parties) Act 1999.
6.7 This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.
By signing/receiving/reading this copy our Service Consent, you certify that you have read this agreement, that you know and understand the meaning and intent of this agreement and that you are entering this agreement knowingly and voluntarily. You also acknowledge the condition of your device upon check in as communicated to you and detailed on our database. You also acknowledge that upon collection you will check that the device has been repaired to your expectation. If the repair has not been carried out to your satisfaction, please raise this with a member of our team and we will be happy to assist you.
Your consent to service your device is indicated on the following page: