FAQs

1. How does your service work?

Once you book in your collection, we will collect your device on the date chosen, our typical collection time is between 9-11.45am this may vary, we then fix your device and return back between 6-9.30pm.

2. Who collects the device?

All our drivers are employed by GadgetWiz, we do not use third party couriers. Our drivers will show their ID upon collection of the device.

3. How do you keep me informed?

‍Our team works hard to get devices fixed and updated throughout the day, we have a dedicated support team that will communicate via email, call and text.

4. What if I booked the wrong device?

Don’t worry, our team will contact you and let you know which repair is needed and calculate any adjustments in pay.

5. Are the devices fixed SAME DAY?

Yes, all screen and battery replacements are done the same day, in some cases there may be a delay due to the device.

6. Can I book a collection from one address and then return to another?

Yes as long as the addresses are in London and not too far from each other.

7. How can I book multiple devices?

Initially book the first device, once booked in you would receive a confirmation email, if you could reply back to the email with the other devices that need fixing and our team will have that added to the order.

8. How long is the guarantee?

All parts have a months guarantee which covers any faulty parts or repair not physical damage.

9. I can’t find the repair option on your site?

Please call us on 0203 0266517 or email sales@gadgetwiz.co.uk and our team will assist

10. I don’t know what the issue is with my device.

Please book the repair in as a diagnostic and our team will assess the repair once received at our Tech Hub.